Unified communications (UC) systems help companies improve productivity, collaboration, and knowledge transfer. With UC, instead of working with a jumble of tools, your company can use a suite of integrated solutions that includes voice, web conferencing, instant messaging, and file sharing. These integrated tools make conducting conversations and working on projects easier.
However, the investment in your UC system may be lost if your employees don’t use it. CustomerThink, an online forum for business leaders, reports that some companies have seen adoption rates as low as 20%. UC systems are designed to empower employees to work with their favorite tools, so their rejection of the system is surprising. But, as the old saying goes, “You can lead a horse to water, but you can’t make it drink.”
Employees tend to revert to their old processes once a UC system has been implemented. Employees may be reluctant to use a UC system because they want to stick with tools and routines with which they are familiar. Despite employee resistance, there are steps you can take to get them on board with UC so you can benefit from the system and see a return on investment (ROI).
Here is a closer look at 3 things you can do to sway your end users toward a UC system:Read More