3 Ways to Get Employees to Use Unified Communications

Posted by Maura Mahoney on Tue, Aug 08, 2017 @ 09:00 AM


Unified communications (UC) systems help companies improve productivity, collaboration, and knowledge transfer. With UC, instead of working with a jumble of tools, your company can use a suite of integrated solutions that includes voice, web conferencing, instant messaging, and file sharing. These integrated tools make conducting conversations and working on projects easier.  

However, the investment in your UC system may be lost if your employees don’t use it. CustomerThink, an online forum for business leaders, reports that some companies have seen adoption rates as low as 20%. UC systems are designed to empower employees to work with their favorite tools, so their rejection of the system is surprising. But, as the old saying goes, “You can lead a horse to water, but you can’t make it drink.  

Employees tend to revert to their old processes once a UC system has been implemented. Employees may be reluctant to use a UC system because they want to stick with tools and routines with which they are familiar. Despite employee resistance, there are steps you can take to get them on board with UC so you can benefit from the system and see a return on investment (ROI).  

Here is a closer look at 3 things you can do to sway your end users toward a UC system: 

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Topics: Unified Communications

How to Choose Between Hosted or On-premises UC

Posted by Maura Mahoney on Tue, Apr 11, 2017 @ 10:43 AM


Leveraging tools like unified communications (UC) is the key to maximizing your employees' effectiveness. When workers can use multiple modes of communication, they collaborate more effectively, affording increased productivity and innovation. Employees can share documents and discuss projects no matter which communications tools they use or where they are located.

While the value of UC may not be in question, some companies struggle over choosing the right mode of delivery. Should you keep your UC resources on-site or move them to the cloud?

MarketsandMarkets predicts that the unified communications as a service (UCaaS) market will grow to over $28 billion by 2021. They attribute the popularity of cloud-based UC to increasing use of mobility and BYOD in the workplace. This prediction seems reasonable, considering No Jitter Research found that 34% of companies surveyed are already using the cloud for communications while 20% plan to within a year.

Yes, hosted UC is gaining in popularity, and you’re definitely interested. But which delivery method is right for your business? The answer to this question depends on the nature of your specific company. Before you decide between hosted and on-site UC, you need to assess your company’s resources, objectives, and pain points.

Here are some of the questions you should ask to determine your UC delivery method:

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Topics: Unified Communications

5 Ways Unified Communications Could Transform Your Business

Posted by Maura Mahoney on Tue, Apr 04, 2017 @ 09:30 AM


Good communication is central to the success of any organization. Employees that understand a company’s mission and goals are much more likely to work toward achieving those goals than those who are left in the dark. Recent advancements in technology have created new capabilities and channels for communication.

Millennials, the biggest generation since the Baby Boomers, are wielding their influence in the marketplace, and businesses are updating their technology to appeal to this new generation of consumers and employees. These consumers and workers have grown up with technology, and they have high expectations when it comes to business communications.

Unified communications platforms give businesses the means to expand their communications capabilities to include text, video conferencing, file-sharing, and chat – all revered by tech-savvy Millennials.

Here are 5 concrete ways that unified communications can help you transform your business, keep pace with technology, and increase your profitability.

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Topics: Unified Communications

Investigating the ROI Case for Unified Communications

Posted by Rob Williams on Tue, Mar 15, 2016 @ 10:30 AM


When it comes to unified communications (UC), we are starting to get past the discovery stage, and we are now at the point of tracking its true value through adoption.

For instance, as Information Age revealed, 2015 saw widespread deployment, but the expectation is that 2016 will deliver some real answers as to how UC is advancing collaboration across departments and unifying disparate communication devices.

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Topics: Unified Communications

77% of People Say That This One Thing Will Make Them More Productive at Work

Posted by Rob Williams on Thu, Mar 12, 2015 @ 03:30 PM


Tech Talk Tuesday Take Two is an opportunity for you to get even more of the inside technology scoop from Oxford Networks. Join guest bloggers Connor Dierk and Rob Williams every Thursday for their take on the world of IT. 

According to an independent study conducted by Broadsoft™, 77% of employees believe that Unified Communications will make them more productive at work.

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Topics: Unified Communications

Analyzing the Evolving Relationship Between IT and Business Practices

Posted by Ron Shink on Tue, Jan 27, 2015 @ 02:53 PM


PwC recently conducted a survey with US CEOs on the subject of transformative trends affecting their respective businesses, and the prevailing sentiment across the board was:

“No matter their industry, they must now think like technology companies.”

What does that statement mean exactly? Reading between the lines, it means that organizations can’t simply look at business goals and technology goals independently. They are becoming absolutely interrelated. 

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Topics: Unified Communications

Are Security Concerns Just an Excuse for Prolonging Cloud UC Adoption?

Posted by Rob Williams on Tue, Jan 06, 2015 @ 03:34 PM


As 2015 gets kick-started, the buzz around cloud security will remain alive and kicking. 

However, the fear and trepidation that was once felt about hosting data in cloud environments isn’t as rampant as it once was.

RightScale recently conducted a survey showing that among beginner cloud users, the level of concern dropped from 38% in 2013 to 31% in 2014. 

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Topics: Unified Communications

Cloud-Based UC Adoption Will Sustain Momentum in 2015

Posted by Rob Williams on Tue, Dec 30, 2014 @ 05:12 PM


One of the best parts about ringing in the new year (aside from the obvious of it being a new year to celebrate) is taking a moment to reflect, recollect, and look ahead to the IT innovations and developments that are fast approaching.

In the unified communications (UC) world especially, the time couldn’t be more exciting to discuss expectations for 2015.

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Topics: Unified Communications